Delivery & Shipping
Q: Do you offer same-day delivery? A: Yes! We offer same-day delivery for all orders placed before 2:00 PM. Orders placed after this time will be scheduled for delivery on the following day.
Q: What areas do you deliver to? A: We are proud to serve Shah Alam and the wider Klang Valley area. If you are unsure whether we cover your specific postcode, please enter it at checkout or contact our support team.
Q: What are your standard delivery hours? A: Our standard deliveries are made between 11:00 AM and 4:00 PM, Monday through Sunday. While we cannot guarantee an exact delivery time due to traffic and routing, you can request a preferred time slot during checkout, and we will do our best to accommodate it.
Q: What happens if the recipient isn’t home? A: If no one is available to receive the flowers, our rider will attempt to contact the recipient or the sender for instructions. We may leave the arrangement in a safe, shaded spot (like a guardhouse or porch) or with a trusted neighbor, depending on your instructions. Redelivery on a different day may incur an additional fee.
Orders & Payments
Q: What payment methods do you accept? A: We accept all major Credit/Debit cards, Online Banking (FPX), and popular e-wallets including [e.g., GrabPay, Touch ‘n Go, Boost] for a seamless checkout experience.
Q: Can I change or cancel my order? A: We understand that plans change. You can amend or cancel your order up to 1 hour before the scheduled delivery date for a full refund. Same-day orders cannot be canceled once they are being processed or are out for delivery.
Q: Can I include a personalized message? A: Absolutely. Every order comes with a complimentary message card. You can type out your personalized note on the product page before adding the arrangement to your cart.
Our Flowers (Quality & Care)
Q: Will the arrangement look exactly like the picture on the website?
A: We strive to recreate our designs exactly as pictured. However, because flowers are seasonal and natural products, some variations may occur. If a specific bloom is unavailable, our expert florists will substitute it with a flower of equal or greater value, ensuring the overall look, color palette, and feel of the arrangement remain stunning.
Q: How do I make my flowers last longer?
A: To keep your blooms fresh, trim the stems at a 45-degree angle before placing them in a clean vase. Keep them away from direct sunlight, heat sources, and ripening fruit. Be sure to change the water every two days.
Q: What should I do if my flowers arrive damaged?
A: Quality is our top priority. If your arrangement arrives in poor condition, please take a clear photo of the flowers and contact us within 1 hour of delivery. We will quickly review the issue and arrange for a replacement or a refund.
Contact Us
Q: How can I get in touch with customer service?
A: You can reach us via WhatsApp at +6014-3602349. We typically respond within 1 hour during normal business hours.