Shah Alam Florist (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shahalamflorist.com, and purchase our products.
By using our website, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about our products, or when you place an order.
- Customer Information: This includes your name, billing address, email address, phone number, and payment information (processed securely through our payment gateways).
- Recipient Information: To fulfill delivery requests, we collect the recipient’s name, delivery address, and phone number. We strictly use this information for the sole purpose of delivering the order.
- Automatically Collected Data: When you browse our site, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us improve your digital experience.
2. How We Use Your Information
We use the personal data we collect for the following business and commercial purposes:
- To process and fulfill your orders, including sending order confirmations and delivery updates.
- To communicate with you regarding customer support inquiries, refunds, or product substitutions.
- To screen our orders for potential risk or fraud.
- With your explicit consent, to send you marketing emails or promotional messages about new floral collections, special offers, and store updates. You may opt out of these communications at any time.
3. Data Sharing and Disclosure
We value your data privacy and sovereignty. We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third parties in the following circumstances:
- Service Providers: We share necessary details with payment processors (e.g., to authorize your transaction) and delivery partners (e.g., third-party riders) strictly to fulfill your order.
- Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with the Malaysian Personal Data Protection Act (PDPA) or other legal processes.
4. Data Security
We implement industry-standard security measures to maintain the safety of your personal information. Your data is stored on secure servers behind firewalls, and all payment transactions are encrypted using Secure Socket Layer (SSL) technology. While no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements and implement generally accepted industry standards.
5. Cookies
Our website uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your shopping cart items, understand your preferences based on previous site activity, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of our website.
6. Your Data Rights
Under the PDPA, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or correct any inaccurate personal data.
- Deletion: Request the erasure of your personal data, subject to certain legal exceptions (e.g., retaining data for tax and accounting purposes).
To exercise any of these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:
- Email: shahalamflorist@gmail.com
- Phone/WhatsApp: +6014-3602349
- Business Address: 10, Jalan Plumbum N7/N, Seksyen 7, 40000, Shah Alam